GENERAL TERMS OF SALE

Last updated: 14/05/2025

ARTICLE 1 — GENERAL PROVISIONS

These General Terms of Sale (referred to as the "GTS") govern the transactions carried out on the Operator's website, also called the "Site Operator". These GTS are permanently available on the site for consultation and may be provided to customers by various means on request.

Agreement to the GTS is mandatory for any order placed. The Customer validates their acceptance by ticking a specific box or clicking a dedicated button, thereby confirming that they have read and accepted the GTS before completing their purchase.

Confirmation of the order by the buyer signifies their agreement with the GTS in force on the date of the order. The Operator undertakes to archive these GTS and allow them to be reproduced for future reference.

ARTICLE 2 — DESCRIPTION OF THE PRODUCTS

The site offers the online sale of the following products: car LED lights, referred to as the "Product(s)". These Products are available to any user, whether an individual or an entity, here called the "Customer".

Each Product is presented with a detailed description, either provided directly by the supplier or accessible via an external link to the manufacturer's website. This description highlights the essential characteristics of the product. It is important to note that the product images on the site are not contractual. Instructions for use, where necessary, are available on the site or are provided at the time of delivery. All Products sold comply with the legal standards in force in France.

The Customer assumes full responsibility for the conditions and consequences of their access to the site, including any costs charged by third parties such as Internet access providers, which are borne by the Customer. It is also the Customer's responsibility to ensure that they have the equipment needed to access the site and that it is secure and suitable for the intended use. The Customer must ensure that their computer configuration poses no security risk and is able to browse the site.

ARTICLE 3 — ORDERS PLACED ON THE SITE

The Site Operator undertakes to ensure the availability of its products, but they are offered while stocks last. If a product ordered by the customer became unavailable after the order despite the Operator's efforts, the Operator would inform the customer by e-mail as soon as possible.

The customer would then have a choice between two options:

• Receive a product of equivalent quality and price to the one originally ordered, or
• Obtain a refund of the amount of the product ordered, made no later than thirty (30) days after payment.

Apart from the refund of the unavailable product if the customer chooses that option, the Operator is not required to pay any cancellation compensation.

Unless otherwise stated in these GTS, and without affecting the right of withdrawal provided for by the legislation in force, orders placed by the customer are considered firm and final.

ARTICLE 4 — PAYMENT METHODS

The Customer acknowledges that any order placed on the Site constitutes a financial commitment and that they must make a payment in return for the Product requested.

The Site Operator reserves the right to check the authenticity of the payment before the order is shipped, using any necessary method.

Regarding transactions, the Site Operator accepts the various payment solutions listed on the site.

ARTICLE 5 — PAYMENT OF THE PRICE

The price of the Products at the time of the order is shown in euros and includes all taxes (VAT included), except delivery and transport costs (unless stated otherwise).

During a promotion, the Operator guarantees that the promotional price will be applied to all orders placed during the announced promotional period.

Payment must be made in euros (€) only. The total amount becomes payable upon confirmation of the order. The prices displayed take into account any discounts and rebates that the Operator may offer. Any additional delivery or transport costs will be added to the price of the Products and clearly specified before the Customer validates the order.

The total to be paid by the Customer, together with the breakdown of this amount, will be clearly indicated on the order confirmation page.

ARTICLE 6 — FORMATION OF THE CONTRACT

The contract between the Site Operator and the Customer is formed as soon as the Customer sends the confirmation of their order. This confirmation is carried out through a so-called "double-click" process: the Customer selects their products, checks them in their cart, accepts the general terms of sale (GTS) and proceeds to payment by entering their bank details.

This "double-click" process constitutes an electronic signature that has the same legal value as a handwritten signature and definitively seals the Customer's order.

The Site Operator undertakes to keep records of orders and invoices securely, as reliable proof of the contract. Unless proven otherwise, these records are recognized as valid proof of the transactions carried out between the Site Operator and its Customers.

The Customer has the right to cancel their order in writing for reasons such as non-conformity of the product, a significant delay in delivery or an unjustified price increase, and may then claim a refund of their deposit with interest. For its part, the Site Operator may cancel the order if the Customer refuses delivery or does not complete payment upon delivery.

ARTICLE 7 — RETENTION OF TITLE

The Site Operator remains the sole owner of the Products ordered on the Site until the full price, including any shipping costs, has been received.

ARTICLE 8 — SHIPPING AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within those same geographical areas.

Delivery means the transfer to the Customer of physical possession or control of the Product.

Shipping costs are those specified when the order is finalized and are accepted by validating the order.

In accordance with the delivery deadline indicated on the Site for each of the Products, the Operator undertakes to deliver the Products within a maximum of thirty (30) days after receipt of the order.

Delivery times are announced in working days on the Site when ordering. These times include the preparation and shipping of the order as well as the time allowed by the carrier.

The Operator undertakes to ship the Products within the times announced on each Product page and in the cart, provided that payment for the order has not been previously refused.

However, if one or more Products cannot be delivered within the time initially announced, the Operator will send an e-mail informing the Customer of the new delivery date.

The Products will be delivered to the address given by the Customer when ordering. It is therefore the Customer's responsibility to check that this address contains no errors. The Operator's liability cannot be engaged if the address given by the Customer is incorrect, thereby preventing or delaying delivery.

On delivery, you may be asked to sign a delivery receipt.

On delivery, it is the Customer's responsibility to check that the Products delivered match their order and that the parcel is sealed and undamaged. If this is not the case, the Customer must state it on the delivery slip. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery slip.

ARTICLE 9 — RIGHT OF WITHDRAWAL

If a delivered Product does not give the Customer complete satisfaction, the Customer may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with Article L.221-21 of the French Consumer Code, and in order to exercise this right of withdrawal under the conditions of Articles L.221-18 et seq. of the French Consumer Code, the Customer is invited to complete the following standard withdrawal form:

Letter to be sent by registered mail with acknowledgment of receipt:

• Consumer's first and last name
• Their address
• Postal code - City
• Addressee: First and last name of the professional seller
• Addressee's (seller's) address
• Postal code - City
• At ... on ... (date of the letter)
• Madam, Sir,
• On ... (state the date shown on the order form) I ordered ... (description of the item: for example the DVD collection, the armchair...) which you delivered to me (or which I received) on ... (date).
• In accordance with Article L. 221-18 of the Consumer Code, I am exercising my right of withdrawal.
• Consequently, please refund me as soon as possible, and no later than 14 days after receipt of this letter, the sum of ... euros that I paid when I placed my order, in accordance with the provisions of Article L. 221-24 of the Consumer Code.
• Please find enclosed (state the item returned) which I am returning to you.
• Yours faithfully,
• Signature

The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.

Where applicable, the Customer may exercise their right of withdrawal by notifying the Operator of the following information:

• name, geographical address, telephone number and e-mail address;
• the decision to withdraw, by means of an unambiguous statement (for example a letter sent by post, fax or e-mail, provided these contact details are available and therefore appear on the standard withdrawal form). The Customer may use the withdrawal form template, but this is not mandatory.

Return costs are borne by the Consumer.

The exceptions of Article L.221-28 of the Consumer Code apply and preclude the exercise of the right of withdrawal, in particular if the order consists of a contract:

• for the supply of services fully performed before the end of the withdrawal period, the performance of which began after the consumer's prior express consent and express waiver of their right of withdrawal;
• for the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and which may occur during the withdrawal period;
• for the supply of goods made to the consumer's specifications or clearly personalized;
• for the supply of goods liable to deteriorate or expire rapidly;
• for the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection;
• for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
• for the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the professional's control;
• for maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by them, within the limit of the spare parts and work strictly necessary to meet the emergency;
• for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
• for the supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
• concluded during a public auction;
• for the provision of accommodation services other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided on a specific date or during a specific period;
• for the supply of digital content not supplied on a physical medium, the performance of which began after the consumer's prior express consent and express waiver of their right of withdrawal.

The returned Product must be returned in its original packaging, in perfect condition suitable for resale, unused and with any accessories.

In addition to the returned Product, the return parcel must also contain a letter stating the Customer's exact and complete details (surname, first name, address) as well as the order number and the original purchase invoice.

The Operator will refund the Customer the amount of the Product within fourteen (14) days of receipt of the Product and of all the elements needed to carry out the Customer's refund. This refund may be made by the same means of payment as that used by the Customer. Accordingly, a Customer who paid for their order with credit notes/gift vouchers may be refunded by credit note/gift voucher at the Operator's discretion.

By accepting these General Terms of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.

ARTICLE 10 — CUSTOMER SERVICE

The Customer may contact the Operator's customer service:

• by telephone on 0783104155, on the following days and opening hours: Monday to Friday, 8 am to 4 pm.
• by e-mail at contact@detlight.fr, stating their name, telephone number, the subject of their request and the number of the order concerned.

ARTICLE 11 — INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE

The Operator is the sole holder of all the elements present on the Site, including without limitation all texts, files, images (animated or not), photographs, videos, logos, drawings, designs, software, trademarks, visual identity, databases, structure of the Site and all other intellectual property elements and other data or information (hereinafter the "Elements"), which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Elements of the Site may be, in whole or in part, modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited in any other way, free of charge or for payment, by a Customer or by a third party, whatever the means and/or media used, whether known or unknown to date, without the express prior written authorization of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.

Furthermore, it is specified that the Operator does not own the content uploaded by Customers, for which they remain fully responsible and for which they guarantee the Company against any claim. Customers grant the Operator a non-exclusive, transferable, sub-licensable, free of charge and worldwide license to use the intellectual property content they publish on the Site for the entire duration of protection of that content.

The Operator reserves the right to take any legal action against persons who do not comply with the prohibitions contained in this article.

ARTICLE 12 — LIABILITY AND LEGAL WARRANTY OF CONFORMITY

12.1 Liability

The Operator cannot be held liable for non-performance of the contract due to the Customer, or because of an event classified as force majeure by the competent courts, or because of the unforeseeable and insurmountable act of any third party to these terms.

The Operator cannot be held liable for information imported, stored and/or published on the Site by Customers. The Operator cannot be held liable for any information published by a Customer on the Site and for the direct or indirect damage that such use could cause to a third party, the Customer who made the publication remaining solely responsible in this respect.

The Customer acknowledges that the characteristics and constraints of the Internet do not make it possible to guarantee the security, availability and integrity of data transmissions over the Internet. The Operator therefore does not guarantee that the Site and its services will operate without interruption or malfunction. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change their content and/or presentation.

The Operator cannot be held liable for the use that may be made of the Site and its services by Customers in breach of these General Terms and for the direct or indirect damage that such use could cause to a Customer or to a third party. In particular, the Operator cannot be held liable for false statements made by a Customer and for their behavior towards third parties. Should the Operator's liability be sought because of such behavior by one of its Customers, the latter undertakes to guarantee the Operator against any judgment made against it and to reimburse the Operator for all costs, in particular the legal fees incurred for its defense.

The Customer is solely responsible for all the content they upload to the Site, for which they expressly declare that they hold all the rights, and they guarantee the Operator in this respect that they do not upload content that infringes third-party rights, in particular intellectual property rights, or that constitutes an attack on persons (in particular defamation, insults, abuse, etc.), an invasion of privacy, or a breach of public order and morality (in particular glorification of crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of a breach of the laws in force, of morality or of these General Terms, the Operator may exclude as of right Customers who have been guilty of such offenses and delete information and links to such disputed content. The Operator is classed as a host with respect to content uploaded by third parties. In this respect, it is recalled that the Operator has no general obligation to monitor the content transmitted or stored via the Site. Should the Operator's liability be sought because of content uploaded by the Customer, the latter undertakes to guarantee the Operator against any judgment made against it and to reimburse the Operator for all costs, in particular the legal fees incurred for its defense.

Independently of any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal warranty of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code (in particular L. 217-4 to L. 217-14 of the Consumer Code) and from the warranty against hidden defects provided for in Articles 1641 to 1649 of the Civil Code.

12.2 Legal warranty of conformity

When you act under the legal warranty of conformity (if the product(s) are subject to it):

• you have a period of two (2) years from delivery of the goods in which to act;
• you may choose between repair or replacement of the goods, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code;
• you are exempt from proving the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods (except second-hand goods).

12.3 Return procedure

Return procedure: After notification, the Customer will receive return instructions, including the address to which the product must be sent back. Products must be returned in their original packaging, complete (accessories, instructions, etc.) and accompanied, if possible, by a copy of the purchase invoice (which can be sent back by e-mail).

Return costs: Except in the case of a defective product or proven non-conformity, return costs are borne by the Customer. If the product is recognized as defective or non-conforming by the Operator, all return costs will be refunded to the Customer.

Processing of returns: On receipt of the returned products, the Operator undertakes to examine the products promptly and to inform the Customer that the return has been taken into account. If the return is validated, the Operator will exchange the product or refund the sums paid, as the Customer wishes, within 30 days. This period may be extended if further investigations have to take place.

Exceptions: Except in the case of a defective product or proven non-conformity, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the conditions mentioned are not met.

12.4 Warranty against hidden defects

You may decide to invoke the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In that case, you may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the Consumer Code, of Articles 1641 and 1644 and of the first paragraph of Article 1648 of the Civil Code as in force on the date of these General Terms:

Art. L.217-4 of the Consumer Code: "The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation, where the latter was made the seller's responsibility by the contract or was carried out under the seller's responsibility."

Art. L.217-5 of the Consumer Code: "The goods conform to the contract:

1. If they are fit for the purposes for which goods of the same type are normally used and, where applicable:
2. if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
3. if they have the qualities that a buyer can legitimately expect having regard to the public statements made by the seller, the producer or their representative, in particular in advertising or labelling;

1. Or if they have the characteristics defined by mutual agreement of the parties or are fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the seller."

Art. L.217-7 of the Consumer Code: "Lack of conformity that appears within twenty-four months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.

• For second-hand goods, this period is set at six months.
• The seller may rebut this presumption if it is not compatible with the nature of the goods or the lack of conformity relied upon."

Art. L.217-9 of the Consumer Code: "In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may decline to proceed according to the buyer's choice if that choice entails a cost that is manifestly disproportionate compared with the other option, taking into account the value of the goods or the significance of the defect. The seller is then required, unless impossible, to proceed according to the option not chosen by the buyer."

Art. L.217-12 of the Consumer Code: "An action arising from a lack of conformity is time-barred two years from delivery of the goods."

Art. 1641 of the Civil Code: "The seller is bound by a warranty in respect of hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have acquired it, or would have given a lower price for it, had they known of them."

Art. 1644 of the Civil Code: "In the cases of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price returned."

Art. 1648, paragraph 1 of the Civil Code: "An action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect."

It is recalled that the search for an amicable solution before any legal action does not interrupt the limitation periods of the legal warranties or the duration of any contractual warranty.

ARTICLE 13 — PERSONAL DATA

For further information on the use of personal data by the Operator, please read the Privacy Policy on respect for privacy (the "Privacy Policy") carefully. You can consult this Privacy Policy on the Site at any time.

ARTICLE 14 — HYPERLINKS

The hyperlinks available on the Site may refer to third-party sites not published by the Operator. They are provided solely for the Customer's convenience, to make it easier to use the resources available on the Internet. If the Customer uses these links, they will leave the Site and will then agree to use the third-party sites at their own risk or, where applicable, in accordance with the conditions that govern them.

The Customer acknowledges that the Operator neither controls nor contributes in any way to the drafting of the terms of use and/or the content applying to or appearing on these third-party sites.

Consequently, the Operator cannot be held liable in any way because of these hyperlinks.

In addition, the Customer acknowledges that the Operator cannot endorse, guarantee or adopt as its own all or part of the terms of use and/or content of these third-party sites.

The Site may also contain promotional hyperlinks and/or advertising banners referring to third-party sites not published by the Operator.

The Operator invites the Customer to report any hyperlink on the Site that gives access to a third-party site offering content contrary to the law and/or to morality.

The Customer may not use and/or insert a hyperlink pointing to the site without the prior written agreement of the Operator on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless expressly refused, the Customer authorizes the Operator to mention the Customer's first and last name in its communication materials (display of reviews on the website, etc.).

ARTICLE 16 — GENERAL PROVISION

ENTIRE AGREEMENT

These General Terms constitute a contract governing the relationship between the Customer and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their subject matter. If one or more provisions of these General Terms were declared null and void by application of a law, a regulation or following a final decision of a competent court, the other provisions will retain their full force and scope. In addition, the fact that one of the parties to these General Terms does not rely on a breach by the other party of any of the provisions of these General Terms cannot be interpreted as a waiver of its right to rely on such a breach in the future.

REVIEW VERIFICATION PROCEDURE

Purpose of verification: The Operator undertakes to maintain the integrity and authenticity of the reviews published on its site. This procedure aims to verify the truthfulness and relevance of the reviews submitted by Customers in order to provide reliable and transparent information to future buyers.

Publication criteria: All reviews submitted by Customers will be assessed before publication. The criteria include the relevance of the comment to the product, the absence of inappropriate, discriminatory or offensive language, and compliance with the legal and ethical guidelines in force.

Verification method:

1. Purchase verification: Only Customers who have made a verified purchase may submit a review. The Operator checks that each review is associated with a real purchase on the site.
2. Team moderation: Reviews are moderated by the Operator to ensure that contributions meet the established criteria. The Operator may contact the author of the review to ask for clarification or additional evidence if necessary.

Right of reply: The Operator reserves the right to respond to any published review in order to clarify a situation or correct inaccurate information. The right of reply is exercised in a respectful and constructive manner.

Refusal and removal of reviews: Reviews that do not meet the publication criteria may be refused or removed after publication if new information indicates that a review no longer meets the verification standards.

Transparency: The Operator undertakes to maintain transparency by displaying all reviews, whether positive or negative, provided they meet the publication criteria.

This procedure protects both the interests of Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The Customer may subscribe to the Bloctel service so as not to be solicited by the Operator once the sales contract has ended (order received). To do so, they must go to the following site: https://www.bloctel.gouv.fr/

CHANGES TO THE TERMS

The Operator reserves the right to change at any time and without notice the content of the Site or of the services available on it, and/or to temporarily or permanently cease to operate all or part of the Site.

In addition, the Operator reserves the right to change at any time and without notice the location of the Site on the Internet as well as these General Terms. The Customer is therefore required to refer to these General Terms before any use of the Site.

The Customer acknowledges that the Operator cannot be held liable in any way towards them or any third party for such changes, suspensions or cessations.

The Operator advises the Customer to save and/or print these General Terms for safe and lasting keeping, so that they can be invoked at any time during performance of the contract if necessary.

COMPLAINTS — MEDIATION

In the event of a dispute, you must first contact the company's customer service at the following details: contact@detlight.fr, 0783104155.

If the complaint to customer service is unsuccessful, or if there is no response from that service within ten (10) days, the Customer may submit the dispute relating to the order form or to these GTS between them and the Operator to the following mediator:

CM2C.

The mediator will attempt, independently and impartially, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, if mediation is used, to accept or refuse the solution proposed by the mediator.

The customer is also informed that they may use the Online Dispute Resolution (ODR) platform. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

APPLICABLE LAW

These General Terms are governed by, interpreted and applied in accordance with French law.

ACCEPTANCE OF THE GENERAL TERMS BY THE CUSTOMER

The Customer acknowledges having carefully read these General Terms.

By registering on the Site, the Customer confirms that they have read the General Terms and accept them, making them contractually bound by the terms of these General Terms.

The General Terms applicable to the Customer are those available on the date of the order, a copy of which, dated as of today, may be provided to the Customer on request. It is therefore specified that any change to the General Terms made by the Operator will not apply to any order placed beforehand, unless the Customer who placed a given order expressly agrees.