Refund policy

Warranty Policy

All our items come with a 30-day warranty from the date the product is received. This warranty covers manufacturing defects as well as any abnormal malfunction, provided the product has been used normally.

Beyond this 30-day period, repairs can still be carried out, but they will then be at the customer's expense.

For any return request, whether under warranty or not, it is essential to keep the invoice and the original packaging. To make a warranty request, please contact us by e-mail at: contact@detlight.fr.

Please note that returns must be sent to the address we will give you by e-mail.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your parcel. Items sent back without a prior return request will not be accepted.

You can always contact us with any question about returns at contact@detlight.fr.

Damage and issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and put it right.

If, at the time of delivery, the parcel shows obvious signs of dents or damage, please accept it subject to inspection. If the parcel is accepted without reservation and components are broken, Detlight assumes no liability.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, place a separate purchase for the new item.

14-day withdrawal period in the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 working days. Please remember that it can take some time for your bank or credit card company to process and display the refund.
If more than 15 working days have passed since your return was approved, please contact us at contact@detlight.fr.